Responsible Gaming

Our Commitment to Safe Gaming

At eugenie.co.nz, we're committed to promoting responsible gaming practices. Online casino gaming should be enjoyed as entertainment only – never as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to seek help if gambling becomes a concern.

Age Verification

In New Zealand, you must be 18 years of age or older to participate in online gaming. eugenie.co.nz strictly enforces age verification procedures. By accessing our site, you confirm that you meet the legal age requirement and comply with all applicable New Zealand gaming laws.

Warning Signs of Problem Gambling

If you experience any of the following, problem gambling may be developing:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to recover money lost
• Hiding gambling activities or lying about gambling habits
• Neglecting family, work, or personal responsibilities due to gambling
• Using gambling to escape stress, anxiety, or negative emotions
• Borrowing money or going into debt to finance gambling
• Unable to cut back or stop gambling despite wanting to
• Experiencing irritability or restlessness when attempting to reduce gambling
• Jeopardizing relationships, education, or career opportunities

Self-Help Tools & Player Protection Features

We provide tools to help you stay in control of your gaming:

• Deposit Limits: Set maximum amounts you can deposit within a specified timeframe
• Loss Limits: Cap your maximum losses over a given period
• Reality Checks: Receive reminders during gaming sessions about time and money spent
• Session Time Limits: Automatically end your session after a set duration
• Self-Exclusion: Voluntarily exclude yourself from your account for a period of time

We encourage you to use these tools to maintain control and enjoyment of your gaming experience.

Support & Helplines for New Zealand

If you're concerned about your gambling or need support, help is available:

New Zealand Resources

• Gambling Helpline (NZ): 0800 654 655 – Free, confidential support 24/7
  Website: www.gamblinghelpline.co.nz
• Problem Gambling Foundation (NZ): www.problemgambling.nz
  Offers counselling, support groups, and resources for problem gamblers and their families

International Support Services

• GamCare (UK): www.gamcare.org.uk – Counselling and support
• GamStop (UK): www.gamstop.co.uk – Self-exclusion scheme across licensed operators
• Gambling Help Online (Australia): www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada): www.responsiblegambling.org
• National Council on Problem Gambling (USA): www.ncpgambling.org

Take Action Today

If you believe you have a gambling problem, please reach out for help immediately. Support is confidential, free, and available to you and your loved ones. There is no shame in seeking assistance – problem gambling is a health issue, and recovery is possible with proper support.

Contact the Gambling Helpline (NZ) on 0800 654 655 or visit www.gamblinghelpline.co.nz to speak with a trained counsellor today.

Remember: Gaming should be fun. If it stops being fun, stop and seek help.