Responsible Gaming
Our Commitment to Safe Gaming
At eugenie.co.nz, we are committed to promoting responsible gambling practices. Online casino gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We encourage all players to gamble responsibly and within their means.
Age Verification
Online gambling in New Zealand is restricted to individuals who are 18 years of age or older. By accessing our website and participating in any gaming activities, you confirm that you meet this legal requirement. We take age verification seriously and reserve the right to request proof of age at any time.
Warning Signs of Problem Gambling
If you recognise any of the following warning signs in yourself or someone you know, it may indicate problem gambling:
- Gambling with money you cannot afford to lose
- Chasing losses by gambling more to recover money lost
- Hiding gambling activities or lying about the amount of time or money spent
- Neglecting family, work, or other responsibilities due to gambling
- Feeling anxious, irritable, or restless when not gambling
- Needing to gamble with increasing amounts to achieve the same excitement
- Borrowing money or going into debt to finance gambling
- Failed attempts to cut back or stop gambling
- Using gambling to escape from stress, anxiety, or other emotional problems
- Experiencing mood swings or depression related to gambling outcomes
Self-Help Tools & Limits
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Restrict the maximum amount you are willing to lose during a gaming session
- Reality Checks: Receive periodic reminders about how long you have been playing and how much you have spent
- Session Limits: Set a time limit for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel you are losing control
These tools are available in your account settings. We encourage you to use them proactively to maintain responsible gaming habits.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of the following organisations:
New Zealand
- Problem Gambling Foundation – Free counselling and support services
Website: www.pgf.nz
Phone: 0800 664 262 (toll-free) - Gamblers Anonymous – Peer support meetings and recovery programme
Website: www.gamblersanonymous.org.nz - Samaritans – Emotional support for those in crisis
Phone: 1737 (call or text, free 24/7)
International Support
- GamCare (UK) – Free support for problem gamblers
Website: www.gamcare.org.uk - GamStop (UK) – National self-exclusion scheme
Website: www.gamstop.co.uk - Gambling Help Online (Australia) – Counselling and resources
Website: www.gamblinghelponline.org.au - Responsible Gambling Council (Canada) – Prevention and treatment resources
Website: www.responsiblegambling.org - National Council on Problem Gambling (USA) – 24/7 helpline and resources
Website: www.ncpgambling.org
Take Action Today
If you are experiencing problems with gambling, please know that you are not alone and that help is available. Don't hesitate to:
- Contact one of the support organisations listed above
- Speak to a trusted family member or friend
- Use the self-help tools available on our platform
- Seek professional counselling or therapy
Remember: Gambling should be fun and entertaining. If it stops being enjoyable or is causing financial or personal hardship, it's time to seek help. Your wellbeing is our priority.
For immediate support in New Zealand, call the Problem Gambling Foundation on 0800 664 262 or text 1737 to reach the Samaritans.